General Shipping Info
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery.
DVN Co. does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
We will ship to P.O. Boxes and Military addresses via USPS.
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic may take up to five (5) business days (excluding Saturdays, Sundays, and Holidays) to process.
After your payment is authorized and verified, standard orders can still take 5 business days to process. This is just an estimate and doesn't include weekends or holidays.
Shipping fees are non-refundable. If you refuse any shipments from DVN Co., you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within five (5) days for assistance. Before worrying, try to first contact your carrier's local office to ensure they do not still have your package. If in the event they do not have your package, we will help file the claim.
We will absolutely assist you in working with the carrier to complete the claims process. Please note: Claims can take up to thirty (30) days to complete (depending on the shipping carrier used) once filed. While we will help, try to first contact your carrier's local office to ensure they do not still have your package before we file the claim.
DVN Co. does not hold nor accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds nor credits for packages that the carrier confirms as being delivered.
Guide Shipping Protection
If you added Guide Shipping Protection to your order and now are experiencing issues, please go to http://www.guidepro.io to file a claim. Once submitted a Guide representative will begin processing your claim and follow up with you via email with an approval or for more information if necessary.